Helpdesk Limitations

We apologize for the inconvenience, but at this time, our helpdesk system is only able to accept support requests pertaining to issues with our website.

Please contact us by phone — (469) 742-9200, or toll-free at (866) 467-1110 — if you have a question regarding:

  • appraisals/property values
  • exemptions
  • property data
  • property ownership

For faster resolutions times...

If you are submitting a ticket about an issue with our E-file site, please include your Owner ID, your E-file PIN, and your Property ID.  (This information can be found on the mailed copy of your Notice of Appraised Value.)  If you have already registered for an E-file account, include your E-file Username too.

The inclusion of this information will help us expedite the troubleshooting process.


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